Welcome to the Cherokee County E 9-1-1 website. My name is Shane Bonebrake, and I am the Director of the Cherokee County E 9-1-1. On behalf of our agency's men and women, I want to thank you for taking the time and visit our website. Whether it be to request records involving 9-1-1, to educate yourself on our 9-1-1 system, or to join our award-winning team, we warmly welcome you.

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Citizens and visitors of Cherokee County are served by a nationally accredited and recognized 9-1-1 center. It is also one of only nine 9-1-1 centers in the State of Georgia to have such a distinction. Not being easily obtained, this demonstrates the center staff's professionalism, dedication, and commitment.

 

Our men and women share a dedication and commitment to maintaining the highest quality service, integrity, and professionalism in everything they do, all while managing the public's resources in the most efficient manner possible. We recognize that our employees and our partners are the greatest and most important assets of our agency and that only through mutual respect, cooperation, and teamwork can the community best be served.

 

Since being appointed the Director of Cherokee County E 9-1-1 on October 4th, 2021, I have been amazed by the hard work and dedication that goes into our service. Being an end user of those services as a City of Woodstock Police Officer and a Cherokee County Fire and Emergency Services Paramedic, I thought I had a good sense of the work these men and women do daily; was I wrong! 

 

I am incredibly proud to lead such a diverse, hard-working, and professional group of individuals. From the Communications Officers In Training just starting with our agency to my Director, Dana Martin, who is over the Public Services Agency, it has been a fantastic journey, and we are just getting started!

 

In F.Y. 2022, we accomplished many goals, large and small:

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• A new logo was created and implemented agency-wide.

• The primary 9-1-1 center common areas received a fresh coat of paint and were then re-configured to showcase our agency better.

• Our off-site backup 9-1-1 center was upgraded to the latest and most advanced technology making it 100% redundant. So for the general public, if we ever have to leave our main center, it will not impact our delivery of services. 

• We are slated to move out of our primary center in Fall 2022 for a short period to facilitate the deep cleaning of environmental systems, painting and aesthetics, and some technology upgrades.

• We reallocated space in our center for a "Quiet Room" that allows a place for our Communications Officers to process and decompress after a critical incident or any incident deemed appropriate by a member of our leadership team.

• As of July 2022, we were actively working on adopting our beloved K-9 Ruby. She initially visited us with our partner agency Cherokee County Animal Shelter. But so many fell in love with her, and we were able to secure her adoption, she is currently working on her training to become an official Therapy Dog. We will be able to share more about her in the coming months as her training progresses.

• Our Public Education team was reorganized as the Community Outreach Unit, combining our active Public Education, thriving social media channels, and communications media under one umbrella. 

• The City of Woodstock Police Department was the third law enforcement agency in Cherokee County and the first non-county agency to implement the Motorola PremierOne (P1) C.A.D. system in May 2022. (We are actively working on getting the rest of our partner agencies on board)

• We are actively planning and seeking options for a new center. Our County is growing, as is the demand for our services. We want to be positioned to handle that increase in demand for years to come.

• We are also actively searching for the best and brightest minds to complement our talented team. With that in mind and with the assistance of the Cherokee County Board of County Commissioners, we were to secure a $3.00 an hour across-the-board pay increase for ALL current Communications Officers. We also raised our starting rate of pay $3.00 to $19.92 an hour! That is in addition to our generous benefits package and ample opportunities for training and assignments to our special teams, with room to grow both as an individual and with us as an agency. 

 

Do you think you have what it takes to join us? If so, I invite you to start the application process with our agency.

 

We hope you spend some time viewing our website and hope you find its information both informative and valuable. If you have any questions or feedback, please do not hesitate to contact our agency. We are here for you, the citizens and visitors of Cherokee County.

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Respectfully,

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