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Citizen Feedback

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Let Us Know How We Are Doing!

Commendations:

There is no greater form of recognition for a Communications Officer or Cherokee County E 9-1-1 employee than to receive a compliment from someone whose life they have touched and made better. As means of maintaining both Cherokee County E 9-1-1 performance and community relations, the agency:

 

  • Encourages citizen recommendations for improvements in our service delivery

  • Welcomes the commendations of agency personnel who admirably perform their duties

  • Encourages commendations and/or questions about the Agency's performance or the actions of its employees.

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Commendations may consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the operator's name(s) and/or identification number. In all cases, especially letters of appreciation, the employee, their immediate Supervisor, and the Communications Director will be made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file

Procedure For Submitting A Commendation:

If you wish to commend a Cherokee County E 9-1-1 employee, you may register your commendation in one of the following ways:

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  • At any time you may contact the Cherokee County E 9-1-1 center at 678-493-4080. Request to speak with the on-duty 911 Supervisor and they will take the appropriate action.

  • You may visit the C.A.L.E.A. Public Comment Portal by clicking here.

  • If you choose, you may also make your commendation in writing. Written correspondence should be addressed to:

 

  • ​In-person at Cherokee County E 9-1-1

    • Office Hours: Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment

Complaints

We intend to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

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As a means of maintaining both Cherokee County E 9-1-1 agency performance and community relations, our agency:

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  • Encourages citizens to recommend improvements in our service delivery.

  • Encourages complaints and/or questions about the agency's performance or the actions of its employees.

  • If you feel that an employee has acted improperly, you may register your complaint in the following ways described below.

Procedure For Submitting A Complaint:

If you wish to file a complaint on a Cherokee County E 9-1-1 employee, you may do so in one of the following ways. Letters of complaint should describe the event or incident, the date and time when it occurred, and the name and/or identification number of the operator involved. All complaints will be investigated and the complainant will be notified of the findings within 5 business days from the date of receipt.

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  • At any time you may contact the Cherokee County E 9-1-1 center at 678-493-4080. Request to speak with the on-duty 911 Supervisor and they will take the appropriate action.

  • If the complaint involves a 911 Supervisor, you may contact Cherokee County E 9-1-1 Operations Deputy Director Linda Miller at 678-493-4074 or by email at lrmiller@cherokeecountyga.gov.

  • If you choose, you may also make your commendation in writing. Written correspondence should be addressed to:

 

  • ​In-person at Cherokee County E 9-1-1

    • Office Hours: Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment​

Investigation Data:

To view the internal investigations date from the most recent year, please visit our Investigations page.

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